The site has checked in with iPhone users to understand how they are dealing with the situation, whether they would like to see Touch ID make a comeback, and more. For this survey, SellCell collected responses from more than 2,000 U.S.-based iPhone owners with an iPhone X or newer models. Key takeaways from the survey:
- 74% reveal they have had trouble with Face ID in a public setting, as opposed to 26% who say otherwise.
- When asked how frustrated they were with Face ID not working as intended while wearing masks, here were the responses: Extremely frustrated (19%), Very frustrated (27%), Slightly frustrated (38%), and Not at all frustrated (16%).
- More than three in 10 (32.6%) admit to removing their face mask to help Face ID recognize their face.
- When it comes to temporary workarounds to the situation, 64.8% switched to passcode lock, 17% reconfigured Face ID with a mask on, 10.9% disabled all forms of screen lock, and 7.3% used a backup phone when outside.
- 35% are holding off on buying the new iPhone 12 models because it lacks a fingerprint scanner.
- 79% want the future iPhones to come with a Touch ID feature in some form.
- When asked what additional security feature they would like to see in the upcoming iPhones, “in-display fingerprint reader” topped the list with 56.2% votes, followed by “Touch ID power button’ at 14.1% and “Iris scanner” at 9.7%. Other responses included “Voice Unlock” (6.9%), “Trusted devices-based lock” (6.1%), ‘On-body detection” (4%), “Trusted location-based lock” (2%), and “Pattern lock” (1.1%).
- 23.3% of iPhone users revealed they would switch to an Android phone with a fingerprint scanner the next time they upgrade.