Pokemon GO players at Pokemon GO Fest in Chicago experienced technical issues which created problems for a large number of players attending the event. Niantic is taking the following steps immediately to try and make things right for players:
- All registered attendees will soon receive an email with instructions on how to receive a full refund for the cost of their ticket. These instructions will be sent to the email addresses associated with your Pokemon GO account.
- All registered attendees will receive $100 in PokeCoins in their Pokemon GO account.
- Special Pokemon, Eggs, and check-in PokeStops appearing during Pokemon GO Fest have had their range increased to a two mile radius surrounding Grant Park through Monday morning, July 24. These Pokemon and Eggs will only be visible to Pokemon GO Fest attendees who validated the QR code they received when they entered Pokemon GO Fest. Attendees who were unable to validate their QR code during the event can do so through the special PokeStops through Monday morning.
- All registered attendees will have the Legendary Pokemon, Lugia, added to their account.