Apple has remained quiet about this issue since users began reporting that their new iPhones were warping in their pockets earlier this week. A customer support representative has now confirmed that Apple will replace handsets that pass a visual inspection. Its 100% up to the Genius that you speak with at the store. There is a test called a Visual Mechanical Inspection that the device will have to pass. If it is within the guidelines, they will be able to cover it. If not, the replacement would be paid. It’s not completely clear what the guidelines are, and the Apple representative said that this information wasn’t provided to support staff. We can only assume that Apple will replace devices that look like they may have been bent accidentally and not those that appear to have been bent on purpose.
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