The previous cutoff was 4 years after the original purchase date. The Backlight Service Program launched on May 21, 2019, when Apple said it had determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
- Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
- Display backlight stops working completely
Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.
To identify your computer’s model and to see if it is eligible for this program, choose Apple () menu —> About This Mac.