In an attempt to keep their costume base intact, Samsung is offering a $100 credit to exchange the defective Galaxy Note 7 for a Galaxy S7 Edge or other Samsung device. Samsung is also offering users just $25 if you switch to Apple, HTC or any other brand. Samsung is trying to keep users from straying to other brands, while also trying to keep their name from being tarnished. In a post, it said that the incentives are to compensate customers for the "big inconvenience" of exchanging the device. That's an understatement, because customers have been forced to handle devices with gloves and return them in a fireproof box. Then, they must wait a considerable period for the replacements, which can only be shipped by ground. Do you think Samsung can recover from this, or will they forever be known as the exploding phone company ?
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