Sony’s Not Bulletproof

In a recent interview Sony Computer Entertainment Australia managing director Michael Ephraim spoke about the recent troubles with PlayStation 4, apologizing for the bugs, and explaining that Sony is "not bulletproof”. "Listen: we’re really, really apologetic,""Dealing with network and digital, I’m not trying to spread or deflect anything, but dealing on such a robust network is a tricky experience”. The good thing is we've launched 2.01, which has fixed the Rest Mode, and has fixed the YouTube app." "It was very unfortunate. We hate that.” "The network was down during the 2.0 release. It's very unfortunate. Those things are gonna happen over time. We're not bulletproof on those things.""Dealing with global network loads and concurrent users for a platform that is ever expanding because of our sales being so strong is tricky at times, and we're not infallible.” How do you think Sony handled this ? Were you one of those who were effected by the Rest Mode bug ?